Terms of Service

Welcome to Red Ox Digital. By accessing our website at redoxdigital.com.au or engaging our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing and using this website or engaging our services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this website or our services.

2. Services

Red Ox Digital provides digital marketing services including but not limited to:

• Website design and development
• Search Engine Optimisation (SEO)
• Google Ads and PPC management
• Social media advertising
• Content creation and marketing
• Media production services

Specific services, deliverables, timelines, and pricing will be outlined in individual service agreements or proposals.

3. Intellectual Property

Our Content

All content on this website, including text, graphics, logos, images, and software, is the property of Red Ox Digital or its content suppliers and is protected by Australian and international copyright laws.

Client Content

For work created under a service agreement, ownership of deliverables will be specified in the relevant agreement. Generally:

• Upon full payment, clients receive ownership of custom work created specifically for them
• We retain the right to showcase work in our portfolio unless otherwise agreed
• Third-party assets (stock images, fonts, plugins) remain subject to their respective licences

4. User Obligations

When using our website or services, you agree to:

• Provide accurate and complete information
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorised access to any part of the website
• Not interfere with or disrupt the website or servers
• Not reproduce, duplicate, or exploit any part of the website without permission

5. Service Agreements

Engagement of our services requires a separate service agreement or accepted proposal that will include:

• Scope of work and deliverables
• Timeline and milestones
• Pricing and payment terms
• Revision and approval processes
• Cancellation and refund policies

These service agreements take precedence over these general Terms of Service where there is any conflict.

6. Payment Terms

Unless otherwise specified in a service agreement:

• Deposits are required before work commences
• Invoices are payable within 14 days of issue
• Late payments may incur interest at 2% per month
• We reserve the right to suspend work if payments are overdue

7. Warranties and Disclaimers

Website Disclaimer

The information on this website is provided "as is" without any representations or warranties, express or implied. We make no representations or warranties about:

• The accuracy or completeness of the content
• The suitability of the information for any purpose
• The availability of the website

Service Disclaimer

While we strive to deliver excellent results, we cannot guarantee specific outcomes such as:

• Specific search engine rankings
• Specific traffic or conversion numbers
• Specific return on investment

Digital marketing results depend on many factors outside our control, including market conditions, competition, and client cooperation.

8. Limitation of Liability

To the maximum extent permitted by law, Red Ox Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claim arising from our services shall not exceed the amount paid by you for those services in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Red Ox Digital, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your breach of these Terms
• Your violation of any third-party rights
• Any content you provide to us

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

12. Termination

We reserve the right to terminate or suspend access to our website or services immediately, without prior notice, for any reason, including breach of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us:

• Email: info@redoxdigital.com.au
• Phone: 0493 992 661
• Address: Dakabin, Queensland, Australia