Privacy Policy

Red Ox Digital ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website redoxdigital.com.au and use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or inquiry form
• Subscribe to our newsletter
• Request a quote or consultation
• Engage our services
• Communicate with us via email or phone

This information may include:

• Name
• Email address
• Phone number
• Business name
• Website URL
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Links clicked
• Geographic location (country/region)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Provide, operate, and maintain our services
• Send you marketing and promotional communications (with your consent)
• Improve our website and services
• Analyse website usage and trends
• Protect against fraudulent or illegal activity
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may use third-party services that collect, monitor, and analyse data:

• Google Analytics: For website analytics and performance monitoring
• Google Ads: For advertising and remarketing
• Facebook Pixel: For advertising and audience insights

These third parties have their own privacy policies addressing how they use such information.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: With your explicit consent for any other purpose

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data in transit
• Secure hosting with reputable providers
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@redoxdigital.com.au
• Phone: 0493 992 661
• Address: Dakabin, Queensland, Australia